Customer Service

1. 熟悉公司規章及客服作業流程 ； 2. 使用線上即時對談系統，透過文字方式回覆並解決顧客問題； 3. 維護顧客的使用滿意度，為客戶提供專業的服務； 4. 維護平台正常營運，異常狀況處理及追蹤； 5. 定期與主管檢視顧客滿意度，並調整日後客服技巧改善及調整； 6. 其他主管交辦事項。 - Leverage the online real-time chat system to promptly address and resolve customer inquiries through text communication. - Uphold high levels of customer satisfaction by delivering professional and courteous service. - Ensure seamless platform operation by effectively managing and tracking any issues that arise. - Regularly assess customer satisfaction with supervisors and refine customer service techniques for continuous improvement. - Complete additional tasks as assigned by supervisors.

1、精通中英雙語，必须Base海外； 2、英語要求：TOEIC: 700+或者平級。

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