Customer Service

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1. Proficient in English and Mandarin; 2. Good logical thinking ability, can judge the real needs of users; 3. Passionate about Client Server, responsible for customer experience, and able to provide comprehensive problem solutions; 4. Effectively adjust communication methods and styles according to different objects; 5. Have self-management ability and be able to work independently in a fast-paced environment that is constantly changing; 6. Have good learning ability, good at discovery and self-summary; 7. Experience in providing support to customers, including telephone, email, ticket, and online chat services; 8. Good at communication, good expression ability, strong affinity, hard-working, good pressure bearing ability. 9. Familiar with Futures trading and Spot Trading.