Customer Service Representative

1. Responsible for receiving user's consultation and answering user's doubts through online customer service tools; 2. Feedback the problems existing in the use process of users in a timely manner, and do a good job in collecting and sorting out problems; 3. Proficient in English and Mandarin; 4. Strong business sensitivity, able to master basic business after receiving training. Financial related knowledge and experience is preferred; 5. Think about daily work, be good at discovering obstacles in user experience, mining user requests, and promoting problem solving and process optimization; 6. Able to work in shifts./Able to work long night shifts (3 shifts per day: 9:00-18:00, 15:00-00:00, 00:00-9:00) - 5 working days/week.

1. Experience in Crypto Customer Service position; 2. Mandarin and English can be used as working languages; 3. Good logical thinking ability, can judge the real needs of users; 4. Passionate about Client Server, responsible for customer experience, and able to provide comprehensive problem solutions; 5. Effectively adjust communication methods and styles according to different objects; 6. Have self-management ability and be able to work independently in a fast-paced environment that is constantly changing; 7. Have good learning ability, good at discovery and self-summary; 8. Experience in providing support to customers, including telephone, email, ticket, and online chat services; 9. Good at communication, good expression ability, strong affinity, hard-working, good pressure bearing ability.

- Competitive remuneration package (Basic Salary + Shift Allowance); - Competitive Salary and Bi-month Bonus; - Flexible Working Hours, and Casual Work Attire; - Work-life and Wellness, including Annual Leaves and Sick Leaves; - Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programs to help you succeed; - Employee engagement, recognition and appreciation program; - Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations; - International Work Environment and Flat Organization.