Customer Support

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 2. Timely feedback on the problems existing in the process, collect and sort out problems; 3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred; 4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 5. Able to adapt to shift work. / Able to adapt to long night shift work.

1. Good logical thinking ability, able to judge the real needs of users; 2. Proficiency in Mandarin and English is a must; 3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions; 4. Effectively adjust communication methods and styles according to different objects; 5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.